Travel Policies & Guidelines - Pineview Escapes™
At Pineview Escapes™, we strive to offer seamless, comfortable, and unforgettable travel experiences. Before you embark on your journey, please review the following travel guidelines and policies for Kashmir, covering important aspects of your stay, transport, sightseeing, and safety.
📱 1. Mobile Connectivity
Prepaid SIM cards do not work in Jammu & Kashmir.
Only postpaid SIM cards (all major networks) are operational in the region.
We recommend carrying a postpaid connection for uninterrupted communication.
🏨 2. Hotel Check-In Policies
Standard check-in time: 2:00 PM | Check-out time: 12:00 PM.
Early check-in is subject to availability and cannot be guaranteed.
In case of unavailability at your selected hotel, we will arrange a similar-category stay after prior discussion.
🚘 3. Transportation Guidelines
Visits to areas like Aru, Chandanwari, Betaab Valley, Gulmarg, and Sonamarg may require local union-approved vehicles, which are hired on-site at additional cost.
During snowy conditions, vehicles equipped with snow chains are mandatory (arranged locally).
Your designated Pineview Escapes cab will remain with you for the full trip as per the fixed itinerary.
🗺️ 4. Sightseeing Restrictions
Private/commercial vehicles are not allowed to cover internal sightseeing in Sonamarg, Pahalgam, and Gulmarg due to union regulations.
Guests may need to hire local taxis or pony services for internal sightseeing.
💳 5. Payment Terms
50% advance is required to confirm your booking.
Remaining balance must be cleared at least 7 days prior to arrival.
Payments via credit/debit cards will incur a 2% processing fee.
Bookings for 4-star and 5-star properties require 100% advance payment.
🔄 6. Amendments & Cancellations
Booking changes are subject to availability and may involve additional charges.
Cancellations will follow the specific policy shared at the time of confirmation.
Eligible refunds will be processed in accordance with the applicable terms.
👤 7. Traveler Responsibility
Guests are expected to respect local laws and cultural norms.
Theft, loss, injuries, or involvement in illegal activities (e.g., carrying banned substances) are the sole responsibility of the traveler.
Please carry valid government ID proof at all times.
🛠️ 8. Vehicle Breakdown Policy
In the rare event of a breakdown, alternate arrangements or on-the-spot repairs will be made.
We appreciate your patience and understanding during such instances.
🌨️ 9. Weather & Regional Considerations
Travel plans may be modified due to weather changes, landslides, strikes, or road closures.
Your safety is our priority; please remain flexible in case of unexpected adjustments.
🧭 10. Sightseeing Tour Notes
Certain attractions may not be covered by your main vehicle due to local transport rules.
Additional sightseeing options can be arranged on-site at your own discretion and cost.
🌄 11. General Travel Guidelines
Respect the local environment, culture, and people throughout your trip.
Follow instructions provided by your travel coordinator or guide for a smoother experience.
For the latest travel updates, advisories, and rules, refer to the official
Jammu & Kashmir Tourism Official Website.
Thank You for Choosing Pineview Escapes™
We’re excited to be part of your journey! For any questions or special requests, feel free to connect with us before your travel begins.